HAVE QUESTIONS? DIRTY BIRDEE HAS ANSWERS
Answers to the most common questions about orders, payments, shipping, tracking, and returns/exchanges.
Orders
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart!
You can also enter your coupon code during checkout when entering your payment information!
* Please note: you must hit apply coupon before adding payment.
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us including your order number and details, and our team will gladly resolve all of your concerns!
What’s my order status?
What’s my order status?
Following a successful order, please expect a confirmation email.
You will also receive an update email when your order goes into production.
Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder in case it was redirected there.
Can I cancel my order?
Can I cancel my order?
* Please note: We can only process cancellations for orders that have not been shipped.
Please contact us including your order details and we will cancel your order and provide a full refund. We cannot cancel orders once they are shipped.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, debit cards for online transactions and Paypal.
How secure are your payments?
How secure are your payments?
Security and privacy is our highest priority. We use payment partners which are extremely secure with highly encrypted payment solutions designed to protect customers and also hold merchants accountable.
Shipping & Delivery
How Shipping Works?
How Shipping Works?
Once we received your order, we will prepare your products within 24 hours.
Your order will then be sent via our postal partners (UPS, USPS, FEDEX).
As soon as we ship your order you will receive an email confirmation detailing the shipped products and tracking number.
How do I track my order?
How do I track my order?
Once our shipping partners (USPS, UPS, FEDEX), provide us with the tracking number for your order, we will send you an email confirmation email which will have a tracking link for you to follow the live tracking updates.
If you're not able to find the shipping confirmation please contact us including your order number and we will help you right away.
How much do I pay for shipping?
How much do I pay for shipping?
We are currently offering FREE Shipping on all orders over 60$. Shipping is calculated automatically at checkout based on your location and the size of your order.
Can I change my order address?
Can I change my order address?
* Please note: We can only send your order to the address you provide at checkout and we are unable to retrieve once its delivered it, so please check your address carefully!
If your order is not shipped, we can help you change the address. Please contact us including your order number, the new details and we would make it happen.
Returns & Exchanges
What is your return policy?
What is your return policy?
We have a 30 days policy, starting from the day your order is delivered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and proof of purchase.
If 30 days have gone by, unfortunately we can't offer you an exchange or refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
How do I return/exchange a product?
How do I return/exchange a product?
To initiate a return, please contact us with your order number and email address used at checkout.
* Please note: When you return any product, you must cover the shipping charges.
All items must be unused with labels and packaging intact.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Remember it can take some time for your bank or credit card company to process and post the refund too.
Do you cover stolen packages?
Do you cover stolen packages?
Dirty Birdee is not responsible for lost or stolen packages confirmed to be delivered to the address entered at checkout. Upon inquiry, Dirty Birdee will confirm the address provided and the tracking information to that address for the customer to investigate.
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
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The DIRTY BIRDEE team will get back to you right away.
